Privacy Policy

At Trustvid, accessible from https://www.trustvid.ai/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mediaqart and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Trustvid. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What data do we collect

The data we collect depends on your engagement with us.

For visitors who browse our website who do not sign up or contact us in any way, we collect the following:

• IP Address
• An anonymous ID that’s used to track your interaction with our website, such as pages viewed, total time on our site
• Basic demographic data such as browser type, geo-location down to the city or metro area

For visitors who browse our website and contact us either by submitting a form or sending an email, we collect all the above information plus any that you supply in order to facilitate a conversion, such as:

• Name
• Email address
• Phone number

For users of our service, we collect all information from point 1 above plus:

• Name
• Email address
• Billing address, if invoices are needed. A billing address is not required to sign up for our service.

Do we share your information

We may process or share data we collect for the following legal purposes:

• Legitimate Business Interests – We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Fulfillment of a Contract – Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations – We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests – We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically

We may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers who perform services for us (payment processing, data analysis, email delivery, hosting services, customer service, marketing) — they have access only to perform those tasks and are obligated not to disclose.
• Business Transfers — We may share or transfer your information in connection with mergers, sale of company assets, financing, or acquisition.

How do we use your data

We use personal information collected via our Sites for a variety of business purposes — marketing, admin communications, fulfilling purchases, requesting feedback, enforcing terms, responding to legal requests, and other business purposes like analytics and product improvements.

Log Files

Trustvid follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected may include IP addresses, browser type, ISP, date and time stamp, referring/exit pages, and number of clicks. These are used for analyzing trends, administering the site, tracking users' movement, and gathering demographic information.

How long do we keep your information

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than 1 year, or from the moment of last given consent. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or securely store it until deletion is possible.

What are your privacy rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws — access, rectification, erasure, restrict processing, data portability, and the right to object. To make such a request please use the contact details below. We will act on requests in accordance with applicable law.

GDPR Compliance Statement

We respect and comply with EU GDPR requirements. Key ways include: Consent clarity, Breach Notification, Right to Access and Right to be Forgotten procedures, Data Portability, and Privacy by Design practices.

CCPA Privacy Rights

California consumers have rights under CCPA like requesting disclosure of personal data categories collected, deletion requests, and opt-out of sale of personal data. We will respond to these requests within 1 month.

Service Providers & Analytics

We may employ third-party service providers to facilitate our Service. Google Analytics is used to help analyze how Users use the Service. We also may use Google Ads and Meta remarketing services. For more on Google or Meta practices, visit their respective privacy pages.

Payments

We may provide paid products and/or services — payment processing will be handled by third-party payment processors and we will not store or collect your raw payment card details. We may work with CCAvenue as a payment partner.

Cookies and Web Beacons

Like other websites, Trustvid uses cookies to store information including visitor preferences and pages viewed. Cookies are used for functionality, aggregation, and marketing. You can set your browser not to accept cookies, but some features may not function correctly.

Children's Information

Trustvid does not knowingly collect personally identifiable information from children under 13. If you believe your child provided such info, contact us and we will take prompt steps to remove it.

Update to this Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised date and will be effective when accessible. If material changes are made we may provide notice via the Service or direct communication.

Contact

If you would like to contact us regarding this policy or your rights, email support@trustvid.ai or write to: